Terms of Service
Last updated: May 19, 2024
Free Trial
Enjoy a 7-day free trial of Capsule. Payment must be made by the end of the 7th day for continued access to our services. The trial can be canceled anytime without charge.
Timeline
Your digital guestbook will be created up to 1 year before your event, and the voicemail line will be created 3 weeks before your event. These will be live until 5 days after your event.
Video booth
You are responsible for setting up and managing the video booth and other features using your own devices. Capsule provides the software, but it's up to you to ensure proper setup for your event.
Prints
Prints are purchased separately and are not included in the base price of the digital guestbook service.
Cancellations
Cancellations can be made two weeks before your event date. There is a $20 cancellation fee - the remaining balance will be refunded to you.
Voicemail line
The number used for the voicemail line will be a local US number, unless a toll-free number is requested. Toll-free numbers may carry an additional charge.
Processing times
The Capsule team processes media we receive to improve quality or compression. We aim to have your guestbook content available to you 4-5 days after your event. This may vary based on demand.
Limit of Liability
In the highly unlikely event that your content is lost, Capsule's liability will be limited to the total payments received for the event. The refundable amount may be proportionally adjusted based on the percentage of content lost relative to the total content received.
Acceptable use policy
Access to Capsule services come with the expectation of acceptable and responsible usage. This implies refraining from activities such as:
- Tampering with or attempting to reverse-engineer our technology
- Enabling unauthorized access to our services
- Reselling or redistributing access to our services without our express written consent
- Overburdening our system with the intention of degrading our services
Capsule reserves the right to suspend or terminate your access to services should any violations of this policy be identified.
Termination
Should the customer choose to discontinue the use of Capsule services, they reserve the right to terminate the agreement. The ownership of the audio remains with the customer. Upon termination, Capsule commits to providing the customer with all respective media files. Your account will then be removed from our system.